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Product Support Engineer

Espoo, Finland

Espoo, Finland

We’re looking for a Product Support Engineer to strengthen our team! In this role, your main task will be to provide support for our customers in technical questions related to Quuppa’s products. The work involves instructing and educating the customer on how to use and integrate the Quuppa products with the customers’ own computer networks and software applications. You will also be performing incident management and troubleshooting as needed.


Our ideal candidate for this role is a customer-oriented engineer who is self-motivated, hands-on, and organized, capable of successfully following up and completing complex tasks, and not afraid of asking questions. To be successful in this role you need to be willing and able to learn how the Quuppa products work inside and out and enjoy working with both hardware and software components. The role may also involve traveling to support our customers on-site from time to time. 


You can be a recent graduate or already have several years of experience under your belt, the role can be adjusted according to your skills and experience level.

What we would expect from you:

  • Relevant studies in engineering/technology (university or university of applied sciences)

  • Strong, hands-on technical background and skill set from studies or previous work experience.  For example, in the fields of radio engineering, telecommunications, computer networking, electrical engineering, or computer science.

  • Analytical and problem-solving mindset

  • Good interpersonal skills and a customer-oriented approach to work

  • Good spoken and written communication skills in English


 These skills would benefit you in this role:

  • Working with customers in a technical support role for technology companies

  • Linux and Windows servers (configuration, troubleshooting)

  • Software development and APIs (REST API, UDP streaming, webserver) 

  • Computer networks and IT infrastructures (TCP/UDP/IP, DHCP, routers, switches, etc.)

  • Cloud technologies (AWS, Azure, private cloud)

  • Virtualization and containerization technologies (Docker, VMWare ESXi, Hyper-V, etc.)

  • Communication skills in other languages, for example, Japanese, German, Korean, or Spanish

  

What we offer you: 

We offer you an exciting role in a dynamic team within a rapidly growing, innovative technology market. We are proud of our internationally diverse team from various backgrounds and our working language is English. We’re laid-back, fun, and employ a casual working culture - and we’d like to keep it that way. If this kind of environment sounds like a good fit then please apply.

 

What to expect from the recruitment process:

  • After the application period has ended we will contact candidates for an interview, this will happen in the middle of October. The first interview is with our Product Support Manager, Tomi. 

  • Interviews will start in the last weeks of October, during the process there will be 2-3 interviews and a small assignment.

  • We hope to have found our new Product Support Engineer during November.


If you have any questions, please feel free to contact Product Support Manager, Tomi (tomi.keskinen[at]quuppa.com) or our People Manager, Katriina (katriina.lahti[at]quuppa.com).


Please apply as soon as possible, but at the latest by 17.10.2021.

Type: Permanent, Full-time

Preferred Background: Relevant work experience.

Preferred Start Date: As soon as possible

Location: Quuppa HQ, Keilaranta 1, 02150 Espoo